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This article shows how a user can add a shared mailbox in their Outlook 2016 Mac client.
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Troubleshooting1. Open up Outlook 2016 on Mac
2. Click on
File then
Open, followed by
Open User's Folder..
Mac Office 365 Subscription
3. Enter in the Shared Mailbox name or it's full e-mail address
- Office 365 (Outlook 2016 - Mac) - Add Shared Mailbox to Outlook 2016 This article shows how a user can add a shared mailbox in their Outlook 2016 Mac client.
- Office 365 provides experiences tailored to the Mac and macOS, like Dark Mode, Continuity Camera, OneDrive Files on Demand, and Touch Bar support on the MacBook Pro. And it's connected to the cloud, so you can access your content from any device, coauthor with anyone around the world in real-time, and use the power of artificial intelligence.
- The Office apps available from the Mac App Store provide the very latest version of Office on the Mac. Word, Excel, PowerPoint, and Outlook require a Microsoft 365 subscription to activate. OneNote and OneDrive do not require a Microsoft 365 subscription, but some premium features may require a Microsoft 365 subscription.
4. Click on
Open
The shared mailbox should show up then on the left with all of your e-mail folders as well.
Use this method if you are a delegate for another user's mailbox or when you have permissions to several folders in a shared mailbox. You can also use this method when you have full access permissions to a mailbox.
To open the shared mailbox:
-Make sure Outlook 2016 or 2019 on Mac is selected
1. On the Tools menu, click Accounts > Advanced > Delegates.
-Click 'Accounts' from the 'Tools' menu.
-Click Advanced
2. Add the mailbox under Open these additional mailboxes
Note: If you have permissions to custom folders in the mailbox but not to the top-level mailbox folder, the custom folders will not appear in the folder list. Only default folders that you have permissions to, such as Inbox, Sent Items, Deleted Items, and Calendar, will appear in the folder list without top-level mailbox folder permissions.
You have full access permissions to a shared mailbox
When you have Full Access permission to a shared mailbox that is, Full Access permission of a mailbox set up through Exchange Admin Center (EAC) you can add the shared mailbox with your own credentials.
To open the shared mailbox:
-Make sure Outlook 2016 or 2019 on Mac is selected
1. On the Tools menu, click Accounts.
2. Click the Plus Sign to add an additional Exchange account, new account opens pop up email screen
3. In the E-mail address field, enter the email address of the shared mailbox.
4. Under Authentication, enter your own credentials.
Note: To see how to set up Full Access permission, see How to grant Exchange and Outlook mailbox permissions in Office 365 dedicated.
Checking the setting Sync shared mailbox will allow Outlook to synchronize the shared mailbox without requiring the user to click Send/Receive. This setting was added in version 16.13.411. Enabling this setting is highly recommended for users who use their own credentials to access a shared mailbox.
Permissions for shared folders and mailboxes
Level of permission to shared folder or shared mailbox | Method to open shared folder or mailbox |
---|
Folder-level permission to the Inbox, Calendar or Address Book primary folder | Open other user's folder |
Delegate permission to a mailbox | Add the mailbox under 'Open these additional mailboxes' under account advanced settings |
Folder-level permission to the Task and Note primary folders | Add the mailbox under 'Open these additional mailboxes' under account advanced settings |
Top-level mailbox level permission to access the top-level folder and other custom folders | Add the mailbox under 'Open these additional mailboxes' under account advanced settings |
Firefox portable mac download. 'Full Access' permission to a mailbox on Exchange | Use your own credentials to add an additional Exchange account |
As an alternative to these methods, you can add another Exchange account by using additional mailboxes credentials. This method is not recognized as adding a shared mailbox, because you are adding the additional account by using its own credentials. To open the additional Exchange account, follow these steps:
-Make sure Outlook 2016 or 2019 on Mac is selected
1. On the Tools menu, click Accounts.
2. Click the plus sign and then click New Account to add an additional Exchange account.
3. In the E-mail address field, enter the email address of the shared mailbox.
4. Under Authentication, enter the credentials for the shared mailbox.
Today, Office 365 is available for the first time on the Mac App Store, making it easier than ever for Mac users to download Word, Outlook, Excel, PowerPoint, OneNote and the whole suite of Microsoft's popular apps. Users can also purchase a subscription for Office 365 from within the apps, so they can get up and running instantly.
Office 365 for Mac has been designed specifically to support features that are unique to the Mac experience — features like Dark Mode and Continuity Camera in macOS, as well as the MacBook Pro Touch Bar and the Mac's industry-leading Trackpad.
'We are excited to welcome Microsoft Office 365 to the all new Mac App Store in macOS Mojave,' said Phil Schiller, Apple's senior vice president of Worldwide Marketing. 'Apple and Microsoft have worked together to bring great Office productivity to Mac users from the very beginning. Now, with Office 365 on the Mac App Store, it's easier than ever to get the latest and best version of Office 365 for Mac, iPad and iPhone.'